Shipping Policy

VELA Co.  Shipping Policy

At VELA, we are committed to providing exceptional skincare products and a seamless shopping experience for our customers, whether you're shopping through our website, TikTok, Pinterest, our Website or Instagram. Please review the following shipping policy to understand how we handle orders and deliveries:

1. Processing Time:

  • Orders placed through our website or social media platforms (TikTok, Pinterest, and Instagram) are typically processed within [3-4 business days] of receiving payment confirmation.
  • Please note that processing times may vary during peak seasons or promotional periods. We appreciate your patience and understanding.

2. Shipping Methods and Carriers:

  • We offer standard shipping. USPS and UPS, chosen for their reliability and efficiency in delivering packages to our customers.

3. Shipping Rates:

  • Shipping rates are calculated based on the destination, shipping method selected, and the weight and dimensions of the package.
  • You can view the shipping rates during the checkout process before completing your purchase.


4. Estimated Delivery Times:

  • Delivery times vary depending on the shipping method selected and the destination address.
  • Estimated delivery times are provided at checkout for each shipping option.
  • Please note that these are estimated delivery times and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions or carrier issues.


5. Tracking Information:

  • Once your order has shipped, you will receive a shipping confirmation email or notification containing tracking information.
  • You can track the status of your package using the provided tracking number on the carrier's website or through our website's order tracking feature.

6. Shipping Restrictions:

  • We currently ship to the USA.

7. Order Changes or Cancellations:

  • We strive to process orders quickly to ensure prompt delivery. Once an order has been submitted, changes or cancellations may not be possible.
  • If you need to modify or cancel your order, please contact our customer service team as soon as possible for assistance.


8. Shipping to Multiple Addresses:

  • At this time, we do not offer the option to ship orders to multiple addresses. Each order must be shipped to a single address provided during checkout.


9. Customer Support:

  • If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer service team. We're here to help!


10. Policy Updates:

  • We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.


Thank you for choosing VELA for your skincare needs. We appreciate your business and look forward to serving you!

Sincerely,
VELA