❧ The Index · Entry no. 01
Aerolase Neo
Laser treatment in South End, Charlotte
The Aerolase Neo laser treats acne, redness, uneven tone, signs of aging, texture, and more in a single modality. Not to mention, gently enough for every skin tone and most skin conditions. This is our best selling service, and the treatment our providers book for themselves. Receive the Aerolase Neo treatment at our spa, right next to Dilworth.
Downtime
None
Recommended course
A series of 4 to 6, then maintenance
Best for
Acne, redness, tone, texture. All skin tones.
Investment
$150-300 per session

❧ The Protocol
The laser that does the most, with no downtime
Light, delivered precisely
The Neo delivers 1064 nm laser energy in 650 microsecond pulses: long enough to reach the target, brief enough to spare the surrounding skin. It kills bacteria, calms inflammation, tightens the look of pores, and encourages collagen production. No numbing, no pain, no recovery.
Skin that wants results without a recovery plan
Because the Neo works without injuring the skin, it is safe for everyone, including people with deeper skin tones that many lasers cannot treat. It is great for active acne, rosacea, enlarged pores, signs of aging, melasma, post acne marks, scarring, and clients who want no downtime. Aerolase Neo is suitable for even the most sensitive skin types.
Warmth, then glow
Most clients describe a series of warm pulses, entirely tolerable. Skin may look faintly flushed for an hour or two. Makeup can go on the same day. No flaking, grid marks, or downtime. Results build across the series.
❧ From the mercantile
Pairs well with
❧ Questions, answered
Before you book
Does Aerolase Neo hurt? +
Most clients find it genuinely comfortable: brief pulses of warmth, no numbing cream required. The Neo's 650 microsecond pulse delivers its energy faster than the skin's discomfort threshold can register, which is precisely the engineering that made us choose it.
Sensation varies a little by area (bonier spots notice more) and by what we are treating that day, but if you have braced yourself based on stories about older lasers, you can unbrace. This is the laser our providers book for themselves on their lunch breaks.
Is it safe for darker skin tones? +
Yes, and this deserves a real answer rather than a checkbox. Many lasers deposit heat in ways that put melanin rich skin at risk of burns or pigment changes, which is why deeper skin tones have historically been turned away from laser treatments altogether.
The Neo's pulse is shorter than the skin's thermal relaxation time, meaning energy reaches the target and leaves before surrounding tissue overheats. It is safe for all Fitzpatrick skin types, every treatment is still customized to your skin at consultation, and treating the clients other lasers exclude is one of the reasons this machine anchors our practice.
How many sessions will I need? +
Most concerns respond best to a series of 4 to 6 treatments spaced a few weeks apart, then periodic maintenance to protect the result. Active acne sometimes moves on a tighter rhythm early on, while tone and collagen goals prefer a steadier pace.
Your exact plan is designed at your consultation, with imaging, and adjusted as your skin responds. We photograph at the start and along the way, so progress is measured rather than remembered.
How should I prepare for my appointment? +
Blessedly little. Arrive with clean, product free skin if you can, pause retinoids and exfoliating acids for a few days beforehand as directed, and avoid fresh sunburn or tanning in the week prior, since lasers should only meet healthy skin.
Tell us about any new medications at booking, as a few increase light sensitivity, and mention recent injectables or peels so we can sequence around them. Beyond that: no numbing, no prep kits, no ceremony. Come as you are.
Can I wear makeup afterward? +
Yes, the same day. Skin may look faintly flushed for an hour or two, roughly the look of a brisk walk, and makeup can go directly over it. This is the treatment clients book before dinner reservations and gala weekends for a reason.
The one non negotiable is SPF, which your skin deserves daily anyway but especially in the weeks around laser treatments. The mercantile keeps our favorites in stock, including tinted options that double as your makeup.
How is Aerolase different from IPL and other lasers? +
Three ways that matter. First, comfort: the 650 microsecond pulse outruns the discomfort threshold, so no numbing and no dread. Second, inclusivity: it is safe for every skin tone, which IPL and most traditional lasers cannot honestly claim. Third, range: the same wavelength calms redness, kills acne bacteria, softens texture, and builds collagen, rather than doing one job only.
And unlike ablative options, there are no grid marks, no peeling, and no recovery week to hide. You get laser results with facial logistics.
Who should not get this treatment? +
Very few people, but a real screening happens for everyone. Certain medications that increase photosensitivity, a handful of medical conditions, and pregnancy each call for a different plan, which is exactly what your consultation is for.
Expecting mothers are usually redirected to our Maman facial until baby arrives, and anyone the Neo cannot serve that day leaves with an alternative from the Index rather than a shrug. Honesty about candidacy is part of the treatment.
When will I see results? +
Many clients notice calmer, brighter, less reactive skin within the first session or two, particularly with redness and active breakouts, which respond quickly to the Neo's anti inflammatory effect.
The structural rewards, firmer texture, more even tone, new collagen, build steadily across the series and continue improving for weeks after it ends, because collagen matures on its own schedule. Imaging at your visits documents the change, so you are never left squinting at the mirror wondering.
Meet the laser that does it all.
Not sure where to start? Begin with the First Time Client Visit.
Book nowBy appointment · South End, Charlotte


