Return Policy

VELA Return Policy

At VELA, we strive to provide our customers with high-quality skincare products that meet their needs and expectations. Due to the nature of our business and for the consideration of hygiene, safety, and product integrity, we regret to inform you that we do not accept returns for any reason, except as required by law.

Exceptions may be made only in the case of:

1. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within [number of days] days of receiving your order. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

2. Errors in Shipment: If you receive the wrong item(s) in your order, please notify us within [number of days] days of receiving your order. We will arrange for the correct item(s) to be shipped to you at no additional cost.

3. Product Recalls: In the event of a product recall or safety concern, we will provide instructions on how to return the affected product(s) and will issue a refund or replacement as appropriate.

Please note that all sales are final, and we do not offer exchanges or refunds for change of mind, buyer's remorse, or any other reason not explicitly stated above.

By purchasing from VELA you agree to abide by the terms and conditions of this return policy.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.

Thank you for choosing VELA for your skincare needs!

Sincerely,
The VELA Team